Last updated: 13 July 2026
These terms are a contract between Orca Coaching Platform(“Orca”, “we”), registered in the United Kingdom at [Registered address — TODO], and the business or individual creating an account (“you”, the “coach”). By creating an account or using the service you agree to these terms.
Orca is a software platform for fitness and nutrition coaches: client management, programme and nutrition planning, check-ins, client portals, and payment collection. We may improve or change features over time; we will not materially reduce the core service during a paid term without notice.
You are responsible for the accuracy of your account information, the security of your credentials, and all activity under your account, including staff users you invite. Notify us promptly of any suspected unauthorised access.
Subscriptions are billed in advance through Stripe on a recurring basis until cancelled. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable; trial periods, where offered, are free until converted.
You are solely responsible for your relationship with your clients: the advice and programming you provide, the data you collect about them, obtaining any consents you need, and the operation and content of your client portal. Orca provides tools; it does not provide coaching, medical, or dietary advice, and is not a party to your agreements with your clients.
We may suspend accounts that violate these rules, with notice where practicable.
We own the platform, its software, and branding. You own the content you and your clients create — programmes, plans, client records, and uploads — and grant us a licence to host and process it solely to provide the service.
For personal data about your clients, you are the data controller and we are your data processor. We process that data only on your instructions, as described in our Privacy Policy and data processing terms, which form part of this agreement.
Client payments you collect are processed through your own Stripe Connect account under Stripe’s terms. Orca is not a payment processor, money transmitter, or party to transactions between you and your clients, and has no liability for chargebacks, disputes, refunds, or Stripe account actions relating to those transactions.
The service is provided “as is”. To the maximum extent permitted by law, we exclude implied warranties, and our total liability arising out of the service in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, loss of profits, or loss of data beyond our backup obligations. Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence.
You will indemnify us against third-party claims arising from your coaching services, your content, your client relationships, or your breach of these terms.
You may close your account at any time. We may terminate for material breach with notice, or immediately for serious violations. After closure, you have 90 days to export your data, after which we delete it in the normal course, subject to legal retention obligations.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save for any non-excludable consumer protections that apply in your place of residence.
We may update these terms. For material changes we will give at least 30 days’ notice by email or in-app before they take effect; continued use after that date is acceptance. If you do not agree, cancel before the changes apply.
Orca Coaching Platform, [Registered address — TODO]. Email: legal@orca.app.